Summary of Performance Expectations
Promotes a professional patient centered practice image by efficiently performing a variety of business and clerical tasks designed to facilitate the smooth flow of patients and work throughout the medical office. Accurately registers patients, manages the telephone, effectively schedules appointments, reviews, and prepares electronic health records to ensure necessary reports and confirms records are available for the patient visit, collects payments and co-payments and enters charges as necessary to capture the maximum payment reimbursement for services. Utilizes a team-based approach to all tasks.
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Education and Credentials:
Required:
High School diploma or equivalent.
Preferred:
Knowledge and a clear understanding of basic ICD and CPT codes. Formal technical or vocational education in Healthcare Management / coding.
Work Experience:
Required:
One year of applicable experience. If candidate has no experience, they must have completed a successful healthcare or finance-oriented internship with good references or at least four years working in managed care, credentialing or revenue cycle. Completion of successful internship in a healthcare setting* or less than one year experience working in a physician’s medical office/practice performing administrative duties in a healthcare setting using an electronic health record system (EHR), such as but not limited to working with ICD & CPT codes and scheduling. *If unable to complete a healthcare internship due to COVID-19 restrictions, must provide a letter of recommendation from program instructor along with successful completion of program.
Will consider three years’ experience in an administrative or customer service position with good references and extensive customer service background. Given training and on-the-job experience, incumbent should be proficient in the basic aspects of the job within three months of employment date.
Preferred:
Coding experience, charge entry & payment posting.
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