The University of Southern California (USC) Finance Division – Financial & Business Services is seeking an adaptable, customer service-oriented Collector II to join its Student Financial Services team.
At USC Financial and Business Services, our promise is to provide exceptional customer service. Learn more about USC Financial and Business Services at: https://fbs.usc.edu
About the Opportunity:
The Collector II collects delinquent student debts such as student loans, tuition and fees. Assists in reducing the University's delinquent receivables and losses. Assists students with resolution of financial problems. Performs specialized review, research and problem solving in support of student collection function.
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Contacts student debtors with delinquent accounts by telephone or in writing and records the results.Counsels walk-in student debtors regarding payment of debt and lifting holds on accounts. Negotiates special payment plans or renegotiates existing payment plans when warranted. Monitors accounts to ensure compliance with agreed upon payment schedules.
Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.
Initiates skip tracing efforts on debtors through credit reporting agencies, other university departments, search sites on the internet or through proprietary software.
Conducts detailed research to investigate origin of debts and account discrepancies. Retrieves dated files, researches records of prior information systems and utilizes knowledge of past procedures to recreate account histories.
Assists other collectors with research and reconciliation efforts.
Recommends uncollectable accounts to supervisor for review and assignment to outside collection agencies. Maintains copies of required documentation and updates system.
Contacts other university departments to obtain or provide pertinent information and to adjust accounts or have other action taken.
Waives late fees and finance charges if justified based on investigation and analysis. Ensures waivers are in compliance with predetermined departmental guidelines.
Ensures file documentation is proper and in compliance with internal and external regulations. Reviews documentation and reconciles to data in automated systems prior to disbursement. Inputs updates and corrections to systems, e.g. changes in demographic information.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
The hourly rate range for this position is $22.65 - $26.41.When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Candidates for the position of Collector II must meet the following criteria:
High school graduate or equivalent; Bachelor’s Degree preferred
2 years of previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency.
Ability to effectively communicate orally and in writing with customers.
The USC Finance Division – Business Services values Accountability, Teamwork, Open Communication, Integrity, and Opportunities for Growth & Professional Development. Join us – apply today!
Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency. Ability to communicate orally and in writing with customers.
