For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
The Associate Director, Strategic Development, will be responsible for ongoing training and development of the Client Services’ provider-facing account management team, onboarding of new provider groups and clients to include concepts of value-based care, training on portals and other relevant systems, and an introduction to cross functional support teams, vendors, and resources which best support exceptional patient care. Keeps abreast of various training delivery techniques, business processes, products, and systems. Coordinates and supports the results of learning and performance needs based on guidance from VP, Client Services and/or product owners. Supports the design, development, and implementation of training based on results gathered and identified needs. Conducts both organizational development and technical training on subjects including, but not limited to: new provider group orientation, effective communication, exceptional client service, team work, and change management.
If you are located in Ohio or Indiana, you will have the flexibility to work remotely* as you take on some tough challenges. Must be based in Ohio or Indiana, Columbus, OH is preferred
Primary Responsibilities:
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- Collaborate with appropriate resources (e.g., cross functional teams, SMEs, and partners both regionally and nationally) to facilitate development of appropriate learning objectives and curricula
- Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners) to ensure ongoing support and achievement of learning objectives. Provide feedback to appropriate stakeholders on learner and/or provider goals and training
- Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., real-world examples, rehearsal)
- Identify, understand, and prepare the appropriate training technology to ensure effective learning (e.g., Microsoft Teams, Learning Management Systems, audio/visual aids, etc.)
- Design appropriate training materials and learning solutions that meet business needs
- Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
- Engage with learners post-training to obtain additional feedback on training effectiveness
- Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)
- Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, as needed (e.g., procedures, materials, curricula) as needed
- Use innovative approaches to solve complex problems and develop solutions
- Ensure that delivered training complies with learning objectives, meets organizational needs (e.g., based on audience analysis, organizational knowledge), and meets compliance requirements
- Adhere to applicable training requirements (e.g., calendars/timelines, playbooks, agendas, facilitator/participant guides)
- All aspects of staff development to include hiring, training, coaching and development. Guides, oversees and ensures competency of the assigned Strategic Development team
- Maximizes Client Services team performance, technical expertise, and soft skills through clearly defined objectives, training, skill development and leadership to ensure quality services to all customers
- Provides assistance and guidance on the development of collateral material that demonstrates the value proposition which ensure improved patient-centered care
- Communicate and advocate providers' needs to internal stakeholders in order to drive creation of solutions that meet our mutual business goals
- Manage multiple tasks and projects
- Performs all other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree (or 4+ years of relevant experience in lieu of Bachelor’s degree)
- 3+ years of training coordination and support to facilitate delivery of effective training
- 3+ years of experience with providing post-training support to learners
- 3+ years of experience working with adult learning theory and principles
- Presentation development experience and proficiency in learner-based tools and PowerPoint to translate findings for a variety of stakeholders Microsoft Office/Excel proficiency
- Experience using analytical and problem solving skills with effective follow through
- Experience leading by example and fostering collaborative relationships
- Ability and willingness to travel within the Midwest region (Indiana, Ohio, and contiguous states) about 25% of the time, depending on the level of need
Preferred Qualifications:
- Master’s degree in Education, Business Administration, Healthcare Administration or a related field
- Provider relations and/or managed care experience
- Working knowledge of Medicare health care operations including value-based care
- Demonstrated ability to work with minimal supervision
- Demonstrated ability to multitask in a fast-paced environment
- Experience interfacing effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives and other health plan staff
Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
