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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Remote SD (Central Time)
Location: City - Remote SD, SD
Address:
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Salary Range: $16.50 - $26.50
Job Summary
The Virtual Facilitator is responsible and accountable for oversight of tasks and processes developed to drive virtual patient care utilization and satisfaction, including patient and provider virtual assistance and leveraging reporting systems. The Virtual Facilitator is responsible for supporting virtual visits in a multitude of ways. Responsibilities to include: supporting several providers in varying specialties; managing chart pre-work, required patient data, questionnaire review; identifying emergent changes in patient status and alerting appropriate resources; communicating in real-time to virtual waiting room patients; troubleshooting technology for patient and provider, completing necessary technology test calls; and coordinating complex provider schedule with appointment needs. The Virtual Facilitator is expected to provide written and verbal communication that is clear and concise with enthusiasm to grow digital health systems and promotes quality initiatives and improves patient outcomes. Working knowledge of medical terminology and and use of professional written communication when making notes is essential to the role. Additional duties as assigned.
Models excellent customer service skills and take initiative to meet the needs of all to ensure customer focus and a positive virtual care experience. Communicates effectively and with a high level of diplomacy with clinical staff and pateints. Must be able to work on multiple daily tasks with efficiency and high-quality accuracy while handling multiple internal and external customer communications. Other desired traits include familiarity with process improvement, problem-solving, knowledge of the healthcare system and medical terminology, and ability to establish priorities and coordinate tasks with minimal supervision.
Qualifications
High school diploma or equivalent required. Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.
Minimum of two years of experience in administrative support, customer service, business, credentialing, provider services, or healthcare experience required.
Computer proficiency and technical aptitude required. Medical terminology helpful; customer service skills essential. Remote work experience preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0150392
Education: High School/General Education Diploma (Required)
Job Function: Administrative Support
Featured: No
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