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We invite you to join the RadNet Radiology team as a Contact Center Medical Appointment Scheduler. We are actively seeking qualified candidates to join our team!
As a Radiology Scheduler you will have the opportunity to:
- Displays excellent communication skills and telephone etiquette.
- Answers incoming calls in a courteous and professional manner - identifies self and company.
- Places calls to referring physicians for patients expressing difficulty with scheduling.
- Maintains self-control when dealing with difficult patients and or situations.
- Identifies patients with special needs and shows care and compassion.
- Maintains good rapport with referring physicians, secretaries and clinical site staff.
- Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
- Updates account information at the point of scheduling.
- Properly schedules all procedures.
- Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.
- Communicates and interacts with all departments effectively and professionally.
- Meets incoming call volume quota.
- Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed.
- Other duties as assigned.
What’s in it for you?
- Opportunity to Start a Rewarding, Long-Term Career with the Leading Provider of Outpatient Medical Imaging Services in the US
- Advancement Opportunities within your 1st year
- Full-Time, 40 Hour Schedule
- Benefits: Health, Vision, Dental, HSA/FSA Options, 401K w/ Matching, PTO, Tuition Reimbursement, Free Medical Imaging for
- Exciting, Fast-Paced Environment
- BRAND NEW Modern Office Space
- This position is IN-OFFICE, with opportunity to move to work at home based on performance
To be considered you’ll need:
- Must be able to type fluently while speaking with callers.
- Ability to pre-register and schedule patients rapidly and accurately.
- Provides clear written and verbal communication.
- Must have high school diploma or equivalent
Become a valued member of our growing company by submitting your resume!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Computer skills: 3 years (Preferred)
Work Location: In person
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