The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled. Pay Range: $28.18 - $45.35/ hour
A Bachelor's Degree is desired, a Bachelor's degree in Information Technology is highly desired. Strong technical or computer background. Good communication and customer service skills. Ability to work under pressure. Ability to work a weekends, holidays, flexible schedule and varied hours. Quick learner, easy to adapt and positive attitude.
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