Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.
In addition to creating thriving nonprofits, we're also in the business of creating thriving employees. At Bloomerang, you'll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we're proud to be home to some of the most innovative and skilled employees in the workforce today.
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The Role
As the Manager of Data Services, you will be responsible for overseeing the operations relating to client services extending beyond UX functionality through leading a team of talented Data Services Associates and Data Services Engineers. Your primary focus will be to ensure your team effectively supports the client data service needs. Proficiency in C# programming and a strong knowledge of SQL is a fundamental requirement for this role, as you will be actively involved in working with your team to design, develop, and improve solutions used to deploy data services as well as serving as an escalation path for issues that arise.
What You Will Do
Lead and manage a team of data services associates and engineers to ensure successful, accurate, and timely delivery of client solutions.
Collaborate closely with cross-functional teams, including Implementation Specialists, Implementation Leadership, Engineering, and Product development, to drive successful deployment of data service requests.
Work closely with Implementation and Support leadership to understand client's unique platform needs and translate them into technical and deliverable metrics.
Oversee the design, development, and testing of custom code solutions using C# programming language and/or SQL statements to meet client specific requirements.
Conduct code reviews and provide guidance to the data services team to ensure high-quality deliverables.
Troubleshoot technical issues and provide timely resolutions during the data service lifecycle.
Continuously monitor and improve data services processes to enhance efficiency and client satisfaction.
Stay up-to-date with industry trends and emerging technologies related to data services and share knowledge with the team.
Proactively manage all projects and identify risk before it becomes a critical blocker.
What You Need to Succeed
Bachelor's degree in Computer Science, Engineering, a related field or equivalent experience.
Proven experience in a leadership role within data services, database management or software development using relational databases.
Solid experience in designing and developing code solutions using C#.
Extensive experience with SQL.
Excellent problem-solving and analytical skills with a keen attention to detail.
Experience with Excel, database backups, and/or database mapping.
Strong project management abilities, including the ability to prioritize tasks and manage multiple projects simultaneously.
Effective communication skills to collaborate with cross-functional teams and clients.
Ability to lead and inspire a team, foster a collaborative work environment, and provide mentorship to junior engineers.
Cares about the Nonprofit Sector.
Benefits
Health + Wellness
You'll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door.
Compensation
The salary range for this position is: $75,500 - $102,500. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
