Overview
The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and BYX, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
Responsibilities
- Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
- Check in all carriers for appointments and ensure quality and accuracy of process
- Accurate input and verification of merchandise receipts on a timely basis
- Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
- Generating and retention of all required reporting for the customer and BYX
- Processing customer orders on a timely and accurate basis according to customer request.
- Communicates with the customer verbally and in writing with a professional and positive attitude.
- Constant communication with warehouse to ensure customers demands are being met
Qualifications
Education/Experience
- High School Diploma or GED required.
- Must have at least six (6) months of experience in a customer service role.
- Experience with working with a warehouse management systems (WMS).
Knowledge, Skills and Abilities
- Strong communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Good problem solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Ability to follow both written and verbal instructions
- Technology savvy
- Proficiency with Google Docs, Word, and Excel, are preferred
- Comfortable working in both office and warehouse environment with wide temperature ranges
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Gardena, CA 90248: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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