Ringconnex™ is hiring a VIRTUAL Full Time CUSTOMER SERVICE REPRESENTATIVE / ANSWERING SERVICE AGENT to staff our Call Center. We are seeking a BILINGUAL Spanish-speaking representative.
SHIFTS/DAYS/HOURS
- 1pm to 10pm CST / Sun, Mon, Tue, Thu, Sat / 40 hours per week
JOB DESCRIPTION/DETAILS
- Answering inbound phone calls from patients, doctors, and healthcare staff, determining the emergent need of their request and messaging or connecting them with appropriate “on-call” providers
- Previous customer service or contact center/answering service experience - 1 year (minimum)
- Customer Service-driven
- Solid data entry skills - Type 30+ wpm
- Ability to communicate with clients in a professional manner
- Positive attitude
- Professional phone etiquette
- Exceptional attendance
- MUST be able to work flexible hours, which include days, nights, holidays & weekends
QUALIFICATIONS
- High school diploma or equivalent
- Advanced bilingual skills a definite plus
- Ability to follow instructions for client satisfaction
- Collecting caller information for message ticket
- Dispatching / Processing of message tickets
- Confirm and/or escalate messages to a higher level
- Provide support for your team
- Maintain a positive attitude at all times
- Exceed caller and client expectations
- Be Dependable
- Possess a clear speaking voice
- Excellent verbal communication skills
- A drive to provide good customer service and excel in your work
- Attendance is a high priority
ABOUT RINGCONNEX
Ringconnex™ offers inbound connection center services. With a staff trained to handle sensitive communications securely, Ringconnex™ is a skilled HIPAA compliant answering service. Professional business people built our Ringconnex™ messaging platform, and we understand the urgency of connections. Our customers’ priority is our priority. We provide superior training for our team members. Ringconnex™ is an EEO
Employer, and we are committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process. Ringconnex™ is a MatchMD™ company.
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- Customer service (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: Remote
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